Computer Studies
National Certificate: Information Technology: Technical Support
Duration
1 Year | Full Time Course
Credit
163
SAQA ID
24293
NQF
Level 4
National Certificate: Information Technology:
Technical Support
The purpose of this qualification is to build a fundamental entry into the field of computer science and information Technology, specifically into the field of system support, covering basic knowledge needed for further study in the field of system support at the education levels.
A Qualifying learner at this level will be a well-rounded entry level system support professional with a good foundational knowledge of the Information Technology field, coupled with interpersonal and business skills allowing for specialization in one of the following system support fields:
Field 1: Hardware and Infrastructure support for personal computers
Field 2: Hardware and Infrastructure support for office products
Field 3: Date communication and Networking
(And any new field not specified yet allowing for new specialization in this area)
Admission Requirements
- Knowledge, Comprehension and application of English language at NQF 3/Grade 11 or equivalent.
- Knowledge, Comprehension and application of Mathematical Literacy at NQF 3/Grade 11 or equivalent.
Qualification Rules
The qualification consists of a minimum of 163 credits and has been designed in accordance with the SAQA rules of combination.
Rules regarding fundamental, core and Electives:
| FUNDAMENTAL COMPONENT | CORE COMPONENT | ELECTIVE COMPONENT |
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|
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| Note: | ||
| The qualification description will list the field(s) of specialization on the qualification document. |
Below is a list of the Elective unit standard that are grouped per specialization field. A minimum of 20 credits from any one specialization field is needed to be recognized as a specialization field. Depending on the credits achieved, more than one specialization field might be printed on the qualification certification documentation.
Curriculum Programme
| Specialization Field 1: Hardware and Infrastructure support for personal computers - 60 credits. |
||
| Unit Standard | Description | Credits |
| 14922 | Demonstrate knowledge of principles of electronic logic for computing. | 9 |
| 14929 | Describe computer cabling. | 4 |
| 14934 | Demonstrate an understanding of Hardware components for Personal computers or hand-held computers | 7 |
| 14939 | Assemble a personal computer or Hard-held computer and peripherals from modules. | 7 |
| 14935 | Repair peripherals for a personal computer or Hand-held computer too | 9 |
| 14940 | Repair a personal computer module level or Hand-held computer to module level. | 12 |
| 14950 | Install a personal computer or Hand-held computer and peripherals. | 7 |
| 14943 | Install system software and applications software for a personal computer or Hand-held computer | 5 |
| Total Credits | 60 |
| Specialization Field 2: Data Communication & Networking Supoort - 56 credits |
||
| Unit Standard | Description | Credits |
| 14922 | Demonstrate knowledge of Principles of electronic logic for computing. | 9 |
| 14928 | Demonstrate knowledge of basic concepts of telecommunication. | 7 |
| 14932 | Describe synchronous and Asynchronous communication with computers. | 6 |
| 14947 | Describe data communications. | 4 |
| 14942 | Demonstrate an understanding of computer network communication. | 9 |
| 14931 | Install networked computer allocate software. | 5 |
| 14953 | Install a Local Area Network. | 10 |
| 14937 | Apply the principles of supporting users of a Local Area Network. | 7 |
| Total Credits | 56 |
| Specialization Field 3: Hardware and Infrastructure Support for Office Products - 27 credits |
||
| Unit Standard | Description | Credits |
| 14922 | Demonstrate knowledge of principles of electronic logic for computing. | 9 |
| 14936 | Describe and install scanning systems. | 3 |
| 14946 | Describe and install photocopier machines. | 3 |
| 14952 | Describe and install a facsimile machine. | 2 |
| 14945 | Describe and install computer printers | 2 |
| 14941 | Describe and install colour copiers/printers | 4 |
| 14948 | Describe and install high-volume photocopier machines | 4 |
| Total Credits | 27 |
Exit Level Outcomes
A learner will be able to:
- Communicate effectively with fellow IT staff & users of information systems.
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
- Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
- Demonstrate an understanding of Computer Technology purpose.
- Select and use materials and equipment and safely for technology purposes.
- Work effectively as a team member within a support team.
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in come or more of the following areas of majoring/ specialization:
- Hardware and Infrastructure Support for Personal Computers
- Hardware and Infrastructure Support for Office Products
- Data Communications and Network Support.
Career Fields
Learners who complete this qualification could pursue a career as:
- End-user Support Technician
- IT Technician
- Network Technician
- Server Administrator
- LAN Administrator
Certification
- Upon successful completion on the whole programme, i.e. competence achieved in the summative assessments, the successful completion of the WIL component, and provided the learner’s PoE is found competent, the learner will receive a GAUTENG COLLEGE Results the learners outlining the outcome covered.
- GAUTENG COLLEGE will apply to MICT SETA on the learner’s behalf for a Further Education SAQA ID: 78965, NQF Level 4, credits 165.