Computer Studies
National Certificate: Information Technology: Systems Support
Duration
1 Year | Full Time Course
Credit
155
SAQA ID
48573
NQF
Level 5
National Certificate: Information Technology:
Systems Support
This qualification is intended to develop learners with the requisite competencies against the skills profile for the systems support career path. The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth.
This qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. This allows leaners to compete in an industry that is constantly calling for workplace experience.
Workplace experience can now be gained while
acquiring the qualification through learnership schemes that are planning to use this qualification.
A qualifying learner at this level will be a well- rounded IT professional building on foundational skills acquired at NQF level 4 via the National Certificate in IT Technical support.
The qualification has been developed to assist with professionalization across the Information Technology Industry. The intention is to allow qualified learners to gain membership of registered professional bodies in the ICT industry.
The qualification provides the following skills:
- An undergraduate entry in the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer science.
- Prepare qualified learners for initial employment in the computer industry.
- An essential understanding in the following areas that can then be applied in the working environment.
- Business Communication and Practices.
- Network Administration.
- Network Architecture and Standards.
- Systems engineering that includes network design with Windows 2012 Active Directory.
- Implementing, managing and maintaining Networks with Windows 2012 Server.
Additional Learning
To ensure the learner is well equipped to enter into the workplace, Bytes People Solutions incorporates the following additional activities into the programme to ensure successful placement:
- Additional English developement.
- Workplace readiness programme.
- In-depth understanding of the working environment they will enter.
Curriculum Programme
| QUALIFICATION OVERVIEW | ||||||
| Introduction to Information Technology | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 1 | Fundamental | 114050 114055 |
Explain the principles of business and the role of information technology Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa |
5 5 |
4 3 |
1 |
| Research and Report writing | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 2 | Fundamental | 114076 116389 8252 |
Use computer technology to research a computer topic Write a technical report Writing business reports in Retail / Wholesale practices |
4 4 5 |
3 4 6 |
2 2 1 |
| Project Management Essentials and Presentation Skills | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 3 | Fundamental | 13925 114059 114051 115431 10135 |
Present information in a public setting Demonstrate an understanding of estimating a unit of work and the implications of late delivery Conduct a technical practitioners meeting Analyse feedback contexts and apply constructive feedback techniques Work as a project team member |
5 5 5 5 4 |
5 5 4 3 8 |
4 2 2 2 2 |
| Network Architectures & Standards | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 4 | Core | 114074 114061 114060 114072 |
Demonstrate an understanding of different computer network architectures and standards Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) Demonstrate an understanding of local area computer networks, by installing a networked workstation Install and commission a local area computer network |
5 5 5 5 |
5 5 5 9 |
3 3 3 3 |
| Assembling, Repairing & Maintaining a Server | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 5 | Elective | 114062 114065 114183 |
Assemble a server computer and peripherals from modules Maintain and repair a server computer to module level Apply the principles of resolving problems for single-user and multi-user computer operating systems |
5 5 5 |
5 10 7 |
4 4 2 |
| Client Server Network | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 6 | Core | 114046 114058 114056 |
Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) Demonstrate an understanding of the concepts of Multi-User computer Operating systems Describe enterprise systems management and its role in IT systems support |
5 5 5 |
4 7 3 |
4 4 3 |
| Design a LAN for a Departmental Office | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 7 | Core | 114052 114075 |
Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement Design a local area computer network for a departmental office environment |
5 5 |
8 5 |
3 3 |
| Configuration and Administration of a server and Peripherals | ||||||
| Module | US Type | US ID | US Title | NQF Level | Credits | Training Days |
| 8 | Core Elective Core Elective Core |
114047 114064 114066 114053 114045 114054 |
Install and configure a multi-user networked operating system Install and commission multi-user application software for a server computer Test Networked IT systems against given specifications Monitor and maintain a multi-user networked operating system Operate an enterprise server computer system Administer a local area computer network |
5 5 5 5 5 5 |
9 5 4 6 6 7 |
3 3 3 2 3 3 |